ChatMake

Conversational automation for Instagram & WhatsApp

🔹 DESCRIPTION


ChatMake is a B2B SaaS platform that helps businesses respond to user-initiated messages in Instagram Direct and WhatsApp.

The platform automates customer support and information requests while respecting Meta platform policies and user privacy.

ChatMake does not initiate conversations with users and is designed for compliant, opt-in communication.



🔹 WHAT CHATMAKE DOES

• Receive incoming Instagram Direct Messages
• Send automated replies to user-initiated conversations
• Support comment-based engagement with user opt-in
• Allow users to stop automation at any time
• Transfer conversations to a human agent when needed

🔹 USE CASES


ChatMake is commonly used for:

• Customer support automation
• Responding to information requests
• Handling frequently asked questions
• Managing high volumes of inbound messages

ChatMake helps support teams handle frequent queries automatically and improve response times for businesses on Instagram and WhatsApp.




🔹 COMPLIANCE & USER CONTROL

• Automated replies are clearly identified
• Users always initiate conversations
• Users can opt out of automation at any time
• Messaging follows platform policies and time windows

🔹 FOOTER


ChatMake is a product operated by Edbot.

Contact: support@chatmake.ai

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